Shipping.
Standard US shipping is available for every order. We ship five days a week. Orders placed before 2pm ET ship the same day.
| Method | Time | Cost |
|---|---|---|
| Standard · USPS Ground | 3–5 business days | $6.95 |
| Express · UPS Ground | 1–2 business days | $14.00 |
You'll get a tracking number as soon as the package leaves our warehouse. We don't include a packing slip with itemized contents on the outside of the box.
Discreet packaging.
Every order ships in a plain corrugated brown box, no LoveSave logo or product imagery on the outside. The return address reads only LS Fulfillment. Your card or bank statement will show "LS HEALTH", never the product name.
What's not on the outside of your box
No product name, no LoveSave logo, no descriptive labels, no medical-device flags, nothing about contents on the shipping label.
Tracking your order.
The shipping confirmation email arrives within a few hours of your order being packed. The subject line reads "Your LS order is on its way", never the product name. If you have an account, you can also track from your dashboard.
Tracking links work for about 30 days after delivery. After that, please contact us if you need a receipt or proof of delivery.
All sales are final.
Because LoveSave is a personal-use wellness product, orders cannot be returned or exchanged after checkout except where required by law.
Please review your order, shipping address, and product details before placing an order. If you receive a damaged, defective, or incorrect item, email support@lovesave.com within 7 days of delivery with your order number and photos so we can review it for warranty replacement.
Final sale policy
Opened, used, or delivered products are not eligible for buyer's remorse, fit, preference, or change-of-mind returns.
International & APO/FPO.
We currently ship to all 50 US states, DC, and APO/FPO/DPO military addresses. We don't ship internationally yet, but we're working on it.
If you're outside the US and want to be notified when we expand, drop us a line.
Need help?
Real humans, usually replying within a few hours during business days. Email support@lovesave.com or visit our contact page.